Statewide Services
Ask Izzy
Ask Izzy is a website that connects people who are in crisis with the services (housing, a meal, money help, family violence support, counselling and much more) they need right now and nearby.
Website: https://askizzy.org.au/
Crisis Accommodation
To speak with a housing and support worker, if you are homeless, at risk of homelessness or escaping family violence in Victoria. Services include emergency accommodation, support, referrals to services, advocacy and court assistance.
Phone: 1800 825 955 (free call) or (03) 9536 7777
Availability: 24 hours a day, 7 days a week
Safe Steps Family Violence Response Centre
Specialist support services for anyone in Victoria who is experiencing or afraid of family violence. Services include emergency accommodation, support, referrals to services, advocacy and court assistance.
Phone: 1800 015 188
Availability: 24 hours a day, 7 days a week
Local Services (Victoria)
Find the contact details for homelessness support organisations near you on the DFFH Services' Getting Help page.
Financial Assistance
Good Shepherd No Interest Loans
Good Shepherd NILs (No Interest Loans) provide Australians on low incomes, or experiencing domestic violence, with safe, responsible, and affordable, zero-interest credit for essential goods. Loans up to $2,000 for necessities (appliances, car repairs) and up to $5,000 for vehicles are available with no fees or charges.
Website: https://goodshep.org.au/services/nils/
VetPay
VetPay is specifically designed to help you pay for your veterinary expenses over time without the worry of high upfront costs
Website: https://vetpay.com.au/
National Debt Helpline
Are you having trouble managing debt and paying your bills? Call the National Debt Helpline for free advice and a financial plan on how to manage debt.
Website: https://ndh.org.au/
Assistance With Rental Bond
If you want to rent privately in Victoria and need assistance with the bond, you may be able to borrow the money for an interest-free bond loan.
Website: https://www.housing.vic.gov.au/rentassist-bond-loan
Assistance With Energy Bills
If you’re in Victoria, you may be eligible for a bonus to go towards paying your energy bills.
Website: https://www.energy.vic.gov.au/households/help-paying-your-energy-bills
Counselling
1800 Respect
If you are experiencing domestic violence, you can contact 1800RESPECT for confidential information, counseling and support services.
Website: https://1800respect.org.au/
Lifeline
Lifeline provides 24/7 crisis support and suicide prevention services, bringing hope to Australians struggling with life's challenges.
Website: https://www.lifeline.org.au/
Beyond Blue
24/7 support for anxiety, depression, and suicide prevention. It offers confidential phone counseling (1300 22 4636), webchat, mental health coaching and community forums.
Website: https://www.beyondblue.org.au/
More Help
Find other services that can help, including alchohol and drug, youth and relationship services.
